SHIPPING & SHOP POLICIES
Delivery times vary:
* Australian standard postage is approximately 7-21 days (depending on location).
* International standard postage is approximately 14-40 days (depending on location).
* However corona virus has impacted delivery times so please expect delays.
For digital files an email is sent after successful purchase to you (the purchaser). For physical products, please allow several days for your purchase to be processed through to our paid payments. There may be shipping delays within Australia and internationally due to the postal carrier or current transportation issues which is out of our control.
Types of products you can buy
COMMAND STUDIOS offers various products and services. Some of the services include providing downloads and streaming. Some of our products are physical products such as t-shirts and stationery. Items of digital form such as downloadable music files (mp3) or downloadable movie files (mp4) or an ebook will normally be made available via a link contained in a confirmation email which is sent to the customer.
Our shipping courier throughout Australia is Australia Post.
Due to the massive amount of change for imports and exports at present, there have been many new laws restricting the movement of physical products. We would like to be able to send you things such as t-shirts and notebooks, however many countries are now not allowing plant based items (so our cotton shirts and paper items are not allowed into some countries) and also magnetic items (so CDs and magnets are out too). Please understand that this is outside our control.. For all Australian destinations you can access our full range of physical products. For international destinations a limited amount of countries is at present able to purchase physical products (such as t-shirts etc.). If your country is not showing up as available and you believe that it is allowing importation of products then please contact COMMAND STUDIOS to request that we look into the availability of products to your country.
Shipping for downloads
Items of digital form such as downloadable music files (mp3) or downloadable movie files (mp4) or an ebook will normally be made available via a link contained in a confirmation email which is sent to the customer.
There are no exchanges for if you have changed your mind. If you have any problem with your purchase please contact us at firstname.lastname@example.org and let us know so that we may be able to find a solution and help you to be satisfied with your purchase.
Please be aware that some of our downloads for purchase are also available for free download. So if there is a problem with your download purchase you may see if your file is able to be downloaded through the free downloads page. There are no refunds for if you purchased a file and decide you want your money back because you want it for free instead. Once you have purchased that is final. All sales are final. Please see our user agreement for more information. If your download link has errors please contact us so that we may send you a new link to your purchased music or movie or other file.
We try to represent our products accurately with descriptions and sometimes photographs or pictures however there is no guarantee that an item has the correct look to what is delivered. There may also be differences in computer and monitor settings which allow a product to look different to what it actually is.
If the product you have purchased is defective then please contact us at email@example.com to explain so that we may find a suitable outcome to your concerns. If we find that the product is defective then if possible we will issue you with a replacement product otherwise we will issue you with a refund.